Refund policy

Our 30-Day Money-Back Guarantee

We want you to feel confident trying Evabiotic. If you're not satisfied for any reason, you can request a full refund of the product price within 30 days of delivery — even if the bottle has been opened and partially used. Trying Evabiotic is genuinely risk-free.

How it works

• The guarantee covers your first order and applies to opened and unopened bottles alike.
• To keep the guarantee fair for everyone, refunds are limited to up to 2 bottles per customer.
• In most cases, opened bottles do not need to be shipped back — contact us and we'll process your refund.
• If a return is required (for example, unopened extra bottles), returns are free: we'll email you a prepaid return shipping label.

How to request a refund

1. Email info@evabiotic.com with your order number and the reason for your request.
2. We'll reply within one business day with instructions (and a prepaid return label if a return is needed).
3. Refunds are processed to your original payment method within 5–10 business days of approval. Your bank may take a few additional days to post it.

Returns are sent to: Evabiotic 6050 JFK Blvd E Apt 16j West New York, NJ 07093

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with a photo. We'll send a free replacement or a full refund, including shipping — no return required in most cases.

Questions

Email info@evabiotic.com or call 919-381-2691, Monday–Friday. We're happy to help.